Privacy Policy

EziTech Solutions Pty Ltd (ABN 45 667 613 783) ("EziTech", "we", "us", or "our") operates ezitech.net and the EziDigest newsletter service. Our registered address is in Sydney, NSW, Australia.

For privacy enquiries, contact us at: privacy@ezitech.net

We collect information you provide directly to us:

• **Account information**: email address, name, and password when you sign up for EziDigest. • **Contact form data**: name, email, company name, and message content when you submit an enquiry. • **Payment information**: billing details processed securely by Stripe. We do not store full card numbers. • **Preferences**: newsletter language, topic categories, and delivery frequency that you configure.

We also collect limited data automatically: • **Usage data**: pages visited, links clicked in newsletters, and feature interactions. • **Technical data**: IP address, browser type, device type, and referring URL for security and analytics.

We use your information to:

• Deliver the EziDigest newsletter to your inbox on your chosen schedule. • Process payments for Pro subscriptions via Stripe. • Respond to your contact form enquiries and support requests. • Personalise newsletter content based on your topic and language preferences. • Send transactional emails (subscription confirmation, billing receipts, password resets). • Improve our services by analysing aggregate usage patterns. • Comply with legal obligations under Australian law.

We do not sell your personal information to third parties.

Under applicable privacy laws, we process your data on the following grounds:

• **Contract**: processing necessary to deliver the services you subscribed to. • **Legitimate interest**: analytics to improve our service quality and security monitoring. • **Consent**: marketing communications (you may withdraw consent at any time). • **Legal obligation**: compliance with Australian Privacy Act 1988 and Tax laws.

We share data with trusted third-party service providers as necessary:

• **Supabase**: database hosting and authentication (servers in AWS ap-southeast-2, Sydney). • **Stripe**: payment processing (PCI-DSS compliant). • **Resend**: transactional email delivery. • **Vercel**: website hosting and CDN. • **Anthropic**: AI-powered newsletter content generation (no personally identifiable data is sent).

Each provider is contractually required to protect your data and use it only for the specified purposes.

We retain your personal data for as long as your account is active, plus a reasonable period thereafter for legal and operational purposes:

• **Account data**: retained for the duration of your account, deleted within 30 days of account closure on request. • **Payment records**: retained for 7 years as required by Australian tax law. • **Email logs**: retained for 90 days for deliverability diagnostics. • **Contact form submissions**: retained for 2 years.

Under the Australian Privacy Act 1988 and, where applicable, the GDPR, you have the right to:

• **Access** the personal information we hold about you. • **Correct** inaccurate or incomplete information. • **Delete** your account and associated data (subject to legal retention requirements). • **Export** your data in a portable format. • **Opt out** of marketing communications at any time via the unsubscribe link in any newsletter. • **Withdraw consent** for any processing based on consent.

To exercise these rights, email us at privacy@ezitech.net. We will respond within 30 days.

We use cookies and similar technologies to:

• Maintain your login session. • Remember your preferences. • Analyse site traffic (via privacy-preserving analytics).

You can disable cookies in your browser settings, though some site features may not function correctly as a result. We do not use third-party advertising cookies.

We implement industry-standard security measures including:

• HTTPS/TLS encryption for all data in transit. • Encrypted storage for passwords and sensitive fields. • Regular security audits and dependency updates. • Role-based access controls for internal systems.

No method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at security@ezitech.net.

We may update this Privacy Policy from time to time. When we make material changes, we will notify subscribers via email and update the "Last Updated" date below. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

For any privacy-related questions or complaints, contact us at:

**EziTech Solutions Pty Ltd** Email: privacy@ezitech.net Location: Sydney, NSW, Australia

If you are not satisfied with our response, you may lodge a complaint with the **Office of the Australian Information Commissioner (OAIC)** at oaic.gov.au.